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Every enterprise account team has blind spots, bias and egos that make them vulnerable. AskForensics provides valuable insights to accelerate strategic account plans aligned to the issues that matter. They helped our team correlate information gathered from client executives and all members of the virtual account team in a few weeks. This made it easy to improve value outcomes. It is amazing what customer executives will share with a professional independent 3rd party.

“AskForensics makes recommendations that are independent of any bias. I see SalesForensics and AccountForensics as a cost of doing business. It’s more costly for an account to go away or be unhappy than it is to do an audit, gain alignment, and retain that account. AskForensics provides an effective means of keeping a client relationship fresh and re-invigorated versus allowing
it to get stale and old.”

“We appreciate the insight your surveys are providing into our clients. It’s very important that we be honest about our performance so we can improve going forward. Your intelligence is
helping us to do just that.”

“I’ve never been happy with customer surveys. It’s not uncommon to have great customer surveys and still lose an account. There is a sophistication to AskForensics’ approach that makes a difference.”

“AskForensics is a valued partner for the FedEx large customer segment. Their insights and process discipline have added a new dimension to understanding our business in this area of value creation. They clearly identify the inevitable customer ‘truths’ through a systematic approach that brings increased success for penetration and retention.”